Shipping information
Free pickup:
Free pick up and returns are available at our warehouse located in Cornwall Ontario, Canada
Shipping for United states of America:
Option 1: If you have over $1200 dollars of products in your shopping cart you are automatically
eligible for free shipping to any location in the contiguous United States of America. Customs
duties and/or taxes may apply to your orders when entering the United States.
Option 2: Please contact us with complete order details at info@outopdesign.com Include your
full shipping address, name and contact information. We will generate a quote that includes all
duties and taxes and shipping for you so you can accurately understand your total order costs.
Return & Exchange Policy
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We offer a 30-day 100% satisfaction guarantee (The 30-day period starts from the date of shipping). Customer is responsible for the cost of return shipping.
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If you want to return or exchange a product, please send your order number, full name, phone number, and proof of purchase to info@outopdesign.com before the end of the 30-day period and we will process your return or exchange.
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If this product is unassembled and in new condition in its original packaging you will be provided with a full refund or exchange. Customer is responsible for the return shipping costs. To Avoid return shipping costs items may be returned to our warehouse in Cornwall, Ontario, Canada.
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The desk needs to be returned undamaged, in its original packaging, or its equivalent.
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Please note that there’s always a risk that the desk gets damaged during shipping. Take pictures of the product (in and out of the packaging) before shipping it back with a carrier as proof of condition incase of damage during transit.
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If a product has been delivered by mistake or the product packaging is severely damaged when you receive the product, you must refuse to accept the package.
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If you receive a product that is damaged, take pictures of the damage and contact our customer service to arrange for an exchange for replacement parts.
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Please note that no returns will be accepted for our sit-stand desks after the 30-day risk-free trial period.